Our office will be closed from Monday, December 23, 2024, thru Wednesday, January 1, 2025, in observance of the holidays. We apologize, but our toll-free numbers will not be able to take messages while our business is closed. You may leave a message on our website chat feature or email us at customercare@ftri.org, and a customer care representative will respond to you on January 2, 2025. FTRI wishes you happy holidays!

Florida Relay

Dial 7-1-1 to get assistance communicating with standard (voice) telephone users.

Florida Relay is a service provided to residents in the State of Florida who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Disabled that connects them to standard (voice) telephone users. Through the use of highly trained Operators, calls can be made 24/7, 365 days a year allowing our Florida residents who are in need of Relay services to connect and communicate with anyone at any time.

All calls remain confidential, and no records of conversations are ever maintained.

Relay Services

Text Telephone (TTY) and ASCII

A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to a relay operator, who then reads the typed conversation to a hearing person.

Voice

Standard telephone users can easily initiate calls to TTY users. The relay operator types the hearing person’s spoken words to the TTY user and reads back the typed replies.

Voice Carry Over (VCO)

Enables a hard-of-hearing or deaf user to use his/her voice to speak directly to hearing person. When the hearing person speaks to back, the Relay operator serves as the “ears” and types everything that is said on a TTY or text display.

Hearing Carry-Over (HCO)

People who are hearing and unable to speak directly on the phone due to a speech disability can listen to the other party. The HCO user types his/her conversation for the relay operator to voice to the standard telephone user, and the standard telephone user speaks directly back to the HCO user.

Speech to Speech (STS)

Allows speech-disabled persons to voice their conversation. A specially trained Florida Relay Operator will listen and repeat the speech-disabled user’s dialogue to the called party. No special telephone equipment is needed to use this service.

Video Assisted Speech to Speech (VA-STS)

Allows a person who has a speech disability to use both a telephone and a video device to make relay calls.

Relay Conference Captioning (RCC)

Free service for anyone who is deaf or hard of hearing to engage in group conversations, in a videoconference and multi-party conference call.

Enhanced Speech to Speech

Enhanced Speech to Speech features provide users with the ability to set up call times, contacts, and faster call set up.

CapTel

This service involves the use of a CapTel phone which can be found as part of Florida Relay’s list of available equipment.

Transmisión de la Florida 711

El Transmisión de la Florida es un servicio de asistencia gratis para todos que brinda acceso telefónico completo a fin de poder comunicarse con personas sordas, con dificultades para escuchar, sordociegos y aquellas personas con dificultad del habla.

Benefits of Using Florida Relay

Florida Relay Service uses state-of-the-art technology to bring relay services to users. The following features and performance standards are available at all times.

  • Store and refer back to information such as frequently dialed numbers, preferred call type, and long distance carrier
  • Utilize a wide array of technologies, such as teletypewriters (TTYs), Voice Carry-Over (VCO) and Hearing Carry-Over (HCO)
  • Retrieve voicemail and answering machine messages
  • Redial last number called
  • Work with sensitive and well-trained Relay Operators who handle each call with complete confidentiality
  • The Relay Service routinely monitors performance to ensure continuous high quality services.
  • Florida Relay offers services in Spanish, Spanish to English translation, and French.

Getting Started: Dial 7-1-1

7-1-1 is a simple, free, easy-to-remember number to access Florida Relay services. The Florida Relay Service, provided through a contract with T-Mobile, is used to assist communications between people who use text telephones (TTYs) and people who use voice telephones. Specially trained operators facilitate communications between the two callers. Every call is handled in strict confidence.

A person who is deaf, hard of hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to the relay operator who then reads the typed conversation to a hearing person. The Relay Operator relays the hearing person's spoken words by typing them back to the TTY user.

7-1-1 is easier to dial and remember than the typical 800 numbers for relay access. It creates a more user-friendly environment for less experienced users, such as businesses and friends or family members of TTY users. 7-1-1 is NOT an emergency code and should not be confused with 9-1-1. HOWEVER, if you use a TTY and cannot obtain emergency services through 9-1-1, you may call 7-1-1 and tell the Relay Operator you have an emergency. The operator will then voice your emergency to the appropriate authorities.

The simplest way to access the variety of Florida Relay services available is to Dial 7-1-1.

Just follow these simple steps:

  1. Dial 7-1-1 (or the Florida Relay toll-free number appropriate for you specific call listed below)
  2. A specially trained Florida Relay Operator will answer and identify themselves by their Operator number.
  3. Give the Operator the phone number of the person you are calling.
  4. The operator will connect you with the person you are calling and will assist you with communication.

NOTE: If the phone from which you are calling does not accept 7-1-1, we have a list of dedicated toll free numbers for each call-type that you can utilize for the same great service!

Service Phone Number Service Description
TTY 800-955-8771 If you are using TTY equipment.
Voice 800-955-8770 If you are a standard (voice) user, and are trying to connect with a Relay user.
ASCII 800-955-1339 If you are utilizing a computer.
Voice Carry Over (VCO) 877-955-8260 If you prefer to speak directly to the hearing person. When the hearing person speaks to you, the Relay Operator serves as your "ears" and types everything said to your TTY or VCO phone.
Speech to Speech (STS) 877-955-5334 If you have a speech disability and would prefer to have our specially trained Relay Operators serve as your voice and repeat your responses to the called party.
Video Assisted STS 877-955-5334 Video-Assisted STS supports a one-way video call between the CA and STS user. Teh video connection assists the CA in understanding the STS user's speech. Callers can enter contact information in the STS Profile to reduce set-up time.
Spanish to Spanish 877-955-8773 If you prefer to conduct your conversations in Spanish.
Spanish to English Translation 844-463-9710 If your primary language is Spanish, however your caller is an English speaker. Our Relay Operators are able to translate your conversation into English.

 

Florida Relay Customer Profile

With Florida Relay you are able to fill out your own customer profile. This allows us to store your call preferences, and expedites call processing. Some items you can add to your profile include:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred carrier of choice
  • Customer notes
  • Other personal preferences

The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.

If you are a TRS (TTY, Caption Phone) user, select this form:

TRS Customer Profile Form
TRS Customer Profile Form (Spanish)

If you are a STS (Speech to Speech) user, select this form:

STS Customer Profile Form
STS Customer Profile Form (Spanish)

Once you have downloaded and completed the selected form, please send it to the following address for processing:

T-Mobile Accessibility Care
KSOPHD01-Z8200
6220 Sprint Parkway
Overland Park, KS 66251-8200

If you need help completing either form, please contact Florida Customer Service 866-462-6509 (Voice/TTY), 800-855-2886 (Spanish), 866-931-9027 (VCO) or 877-877-3291 (Fax). All the information you provide will be kept confidential. For additional customer service contact information please see below.

Spanish Relay

Florida Relay makes it easy for Spanish and English-speaking Florida Relay users to call one another by phone. All call types processed through Florida Relay are also available in Spanish. This includes TTY, VCO, HCO, and STS.

In addition to Spanish-to-Spanish relay, Florida Relay also offers English-to-Spanish and Spanish-to-English translation 24/7 365 days a year. In order for a Relay call to be translated, callers must request a Spanish CA when dialing 711 or dial the Florida Relay Spanish number directly at (877) 955-8773.

Emergency Assistance

In case of an emergency, Relay users should call 9-1-1 directly or the emergency services center in their community.

If a relay user attempts to dials 9-1-1 through the Florida Relay Service the Relay Operator will transfer the call to the nearest Public Safety Answering Point (PSAP). However, please remember: calls placed directly to emergency service 9-1-1 will save valuable time in urgent situations.

Customer Service

Florida Relay customer service is available 24 hours a day 365 days a year. If you have problems placing your Relay call please use the contact information below:

English Florida Relay Customer Service:

1-800-676-3777 (TTY/ASCII)
1-800-676-3777 (Voice)
877-877-3291 (Fax)
access@t-mobile.com (Email)

Spanish Florida Customer Service:

1-800-855-2886 (TTY/Voice)

Speech to Speech Customer Service:

877-787-1989

Voice Carry Over Customer Service:

866-931-9027

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