About Us

Florida Telecommunications Relay, Inc. (FTRI) is a statewide non profit 501(c)3 organization that administers the Specialized Telecommunications Equipment Distribution Program for citizens of Florida who are Deaf, Hard of Hearing, Deaf/Blind and Speech Disabled. FTRI is also responsible for the education and promotion of the Florida Relay Service.

The Florida Legislature passed the Telecommunications Access System Act (TASA F.S. 427) in 1991. The intent of TASA is to provide basic telecommunications services for Hard of Hearing, Deaf, Deaf/Blind, and Speech Disabled individuals, in the most cost effective way possible. TASA mandates that the FTRI equipment distribution program and the Florida Relay Service be funded by a monthly surcharge billed to all telephone customers (landlines) in the State of Florida. The specialized telephone equipment and ring signaling devices provided through this program are loaned to all qualified permanent Florida residents for as long as they need it, at no charge.

Customer Service

FTRI is committed to making sure all clients receive excellent service. If you have a concern or comment about any service you receive from FTRI or any of its Regional Distribution Centers, please contact us at 1-800-222-3448 (Voice), 1-888-447-5620 (TTY), or 1-850-270-2641 (VP) Monday - Friday, 8:30 a.m. - 5:00 p.m. Or you can write to us at:

Florida Telecommunications Relay, Inc.
Attn: EDP Manager
1820 East Park Avenue
Suite 101
Tallahassee, FL 32301

Florida Public Service Commission

The Florida Public Service Commission (FPSC) regulates Florida's utilities and is responsible for overseeing TASA. If you have a problem or question, you can contact the FPSC for assistance.

To Call the FPSC: Dial 1-800-342-3552 (Voice), menu only. TTY users must call through Florida Relay (7-1-1) and call the 800 number mentioned above. Once the menu starts, ask the relay operator (OPR) to press the number 2. Then wait for a person to answer your call to start your conversation.

If writing, mail to:
Florida Public Service Commission
Division of Consumer Affairs
2540 Shumard Oak Blvd.
Tallahassee, FL 32399
FAX Number: 1-800-511-0809

On the web:
FPSC Home Page
http://www.psc.state.fl.us/consumers/complaints/index2.aspx