Florida Relay Customer Profile

With Florida Relay you are able to fill out your own customer profile. This allows us to store your call preferences, and expedites call processing. Some items you can add to your profile include:

Frequently dialed numbers
Emergency numbers
Preferred carrier of choice
Customer notes
Other personal preferences

The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.

If you are a TRS (TTY, Caption Phone) user, select this form:

TRS Customer Profile Form

TRS Customer Profile Form (Spanish)

If you are a STS (Speech to Speech) user, select this form:

STS Customer Profile Form (Spanish)

STS Customer Profile Form

Once you have downloaded and completed the selected form, please send it to the following address for processing:

T-Mobile Accessibility Care
KSOPHD01-Z8200
6220 Sprint Parkway
Overland Park, KS 66251-8200

If you need help completing either form, please contact Florida Customer Service 866-462-6509 (Voice/TTY), 800-855-2886 (Spanish), 866-931-9027 (VCO) or 877-877-3291 (Fax). All the information you provide will be kept confidential. For additional customer service contact information please see below.