Our office will be closed from Monday, December 23, 2024, thru Wednesday, January 1, 2025, in observance of the holidays. We apologize, but our toll-free numbers will not be able to take messages while our business is closed. You may leave a message on our website chat feature or email us at customercare@ftri.org, and a customer care representative will respond to you on January 2, 2025. FTRI wishes you happy holidays!

Florida Relay Staff

Jeffrey Branch
Relay Manager
3030 N. Rocky Point Drive
Tampa, FL 33607
(813) 774-6362 (VP)
(913) 523-9286 (Fax)
jeffrey.branch@t-mobile.com

Relay Customer Profile

The Florida Relay service has developed a customer profile system for our users that allows you to customize your Relay experience. By filling out a customer profile, Florida Relay is able to store your call preferences and expedite your call.

You may add the following information to your profile

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred carrier of choice
  • Out dial Information
  • Customer notes
  • Emergency Numbers
  • Other personal preferences