Our office will be closed on Monday, January 20, 2025 in observance of Martin L. King, Jr. Day. We will resume regular business hours on Tuesday, January 21, 2025. We apologize, but our toll-free numbers will not be able to take messages while our business is closed. You may leave a message on our website chat feature or email us at customercare@ftri.org, and a customer care representative will respond to you on January 21, 2025.

Due to severe weather that impacted our area, our business' phone system is only operational during our normal business hours, M - F from 8:30 AM to 4:30 PM. Attempting to contact us outside of our business hours will result in an automated message indicating our number is not available or invalid. Thank you for your patience while we continue to work to resolve this issue.

Loud & Clear and FREE

FTRI offers a variety of amplified phones—FREE to qualified applicants.

Eligibility is open to Florida residents with hearing or speech loss. To receive specialized telephone equipment, you must provide proof of eligibility.

FTRI specialized telephone equipment is available at no cost. You must also provide proof of residency with one of the following:

  • Florida Driver's License
  • Florida Voter Registration Card
  • Florida Identification Card
  • Florida Vehicle Registration
  • Florida Medicaid Card
  • Letter from Social Security with your name and Florida address

To pick up your FREE phone, bring documentation to the following address: