Our office will be closed from Monday, December 23, 2024, thru Wednesday, January 1, 2025, in observance of the holidays. We apologize, but our toll-free numbers will not be able to take messages while our business is closed. You may leave a message on our website chat feature or email us at customercare@ftri.org, and a customer care representative will respond to you on January 2, 2025. FTRI wishes you happy holidays!

Contact Customer Care

Voice: 888-554-1151 · TTY: 888-447-5620 · VP: 850-270-2641
Email: customercare@ftri.org

FTRI has a Customer Care toll-free telephone number for clients to call if they are experiencing trouble with their amplified phone. The number to call is 888-554-1151 or you may email Customer Care at customercare@ftri.org.

Florida Relay

Dial 7-1-1 to get assistance communicating with standard (voice) telephone users.

More about the Relay »

FTRI Offers Several Amplified Telephones

FTRI offers a variety of amplified telephones to meet the need of persons with a mild, moderate, or severe hearing loss. These amplified telephones are available at all of the 24 Regional Distribution Centers located throughout the state.

To qualify for a FREE special phone, you must be:

  • A permanent Florida resident
  • At least 3 years old
  • Certified as having a hearing loss or speech impairment

Sign up to receive an application.

Get a Free Phone Or call FTRI at
800-222-3448
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