Internet services at the FTRI home office are not operational at this time. We are working to get services back online, but currently RDC and customer support services are limited. The EDP team will be making callbacks from our analog phone test line and personal phones throughout the day. Calls will be returned within 48 hours (Monday to Friday). Unfortunately, we are unable to ship any equipment or issue return tickets through UPS. We apologize for the inconvenience.

Contact Customer Care

Voice: 888-554-1151 · TTY: 888-447-5620 · VP: 850-270-2641
Email: customercare@ftri.org

FTRI has a Customer Care toll-free telephone number for clients to call if they are experiencing trouble with their amplified phone. The number to call is 888-554-1151 or you may email Customer Care at customercare@ftri.org.

Florida Relay

Dial 7-1-1 to get assistance communicating with standard (voice) telephone users.

More about the Relay »

FTRI Offers Several Amplified Telephones

FTRI offers a variety of amplified telephones to meet the need of persons with a mild, moderate, or severe hearing loss. These amplified telephones are available at all of the 24 Regional Distribution Centers located throughout the state.

To qualify for a FREE special phone, you must be:

  • A permanent Florida resident
  • At least 3 years old
  • Certified as having a hearing loss or speech impairment

Sign up to receive an application.

Get a Free Phone Or call FTRI at
800-222-3448
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